FAQs

Check-in time at most Universal Beach hotels is from 2 p.m. onwards and check-out is until 12 noon. The only exceptions are the Universal Hotel Neptuno - Adults Only, where check-in is from 3 p.m. onwards and check-out is until 11 a.m., and the Universal Hotel Cabo Blanco - Adults Only and Hotel Florida Magaluf, where check-in is from 2 p.m. onwards and check-out until 11 a.m.

Unfortunately, we cannot guarantee early check-in. However, subject to availability, we will be delighted to offer you early access to your room. If you arrive before it is ready, you may leave your luggage at the Front Desk and start enjoying our facilities while we get your accommodation ready.

Once you have checked out, if you wish to continue using the hotel's facilities, you may leave your luggage at the Front Desk and continue exploring our public areas and pools. We also offer a late check-out option, subject to availability and for an additional charge. Please ask our Front Desk team on arrival in order to obtain details of the options available.

We offer the option of booking a transfer service to and from the airport, as well as access to a number of exciting excursions and activities. Booking is easy via thelink

To modify or cancel your booking, we advise you to check the details provided in the confirmation email you received. If you are unable to find this email in your inbox, please check your spam folder. This email contains detailed instructions on how to modify or cancel a booking.

Checking in online speeds up guests' arrival at the hotel. Instead of giving their details at the Front Desk, all they have to do is check the information provided previously and pick up their room keys. Guests may check in online via thislink

If you have any queries regarding your booking, either before or during the booking process, simply contact us and we will be pleased to help or call +34 971 081 682.

We have a choice of three rates with different cancellation policies:
- Cancellation free-of-charge: You may cancel with no charge up to 48 hours before arrival. After this period, the full booking rate will be charged.
- Semiflex: A non-refundable charge of 30% must be paid at the time of booking. Changes may be made up to 48 hours prior to arrival, with a 30% penalty.
- Non-refundable: This rate does not allow cancellation and the full booking amount is non-refundable.
You can consult the specific details of your booking in your confirmation email.

Universal Beach Hotels are equipped with ramps, lifts and areas fitted out for persons with reduced mobility, although not all hotels are adapted in the same manner. Please check when booking and request details for the hotel you will be staying at.

No, Universal Beach Hotels does not allow pets, except certified guide dogs.

Yes Universal Beach Hotels provides free WiFi at all its properties.

Smoking is not allowed in the room or indoor areas (hall, restaurants, event rooms, etc.). However, it is allowed in the specially designated outdoor areas.

Yes, our hotels are prepared to host all types of events and meetings. We have a range of versatile spaces and meeting rooms that will cater perfectly to your needs. Simply get in touch with us by sending an email to reservas@universalhotels.es detailing your requirements. Our team will be delighted to help turn your event into a memorable experience.

Yes, several of our hotels have the facilities to host weddings and provide special services for your honeymoon. If you're interested in celebrating your big day with us or enjoying an unforgettable experience during your honeymoon, simply send an email to reservas@universalhotels.es detailing your requirements. Our team will be delighted to assist with the planning of your event and make your dreams come true.

Yes, at the Universal Beach Hotels' Front Desks you can request information about hiring bicycles and motorbikes. Our staff will be delighted to assist and guide you throughout the process.

Universal Beach Hotels has 3 hotels with a spa: the Universal Hotel Lido Park & Spa, Universal Grand León & Spa and the Universal Hotel Aquamarin.

At Universal Beach Hotels we are committed to sustainability, applying sustainable practices that minimise our impact on the environment and promote the wellbeing of the community and our employees. We introduce strategies for saving energy, efficient water management, waste reduction and recycling, and also use locally sourced and organic produce. You can consult our quality and sustainability plan at the following link

Highlights of the numerous measures include the following: efficient water management; waste reduction and recycling; the use of locally sourced and organic produce; the implementation of renewable energies; promoting education and training for employees and guests; and support for the local community. The key measures are detailed in our sustainability plan

All our hotels hold Podarcis' Double U certification for Circularity, which recognises our commitment to the planet and the 2030 Agenda goals. In addition, the Universal Hotel Marqués and the Universal Hotel Laguna are ISO 14001:2015 certified.

We sponsor the CleanWave Foundation's Med Gardens project, dedicated to restoring and protecting the sea bed in the Sant Elm area.