Universal Beach Hotels
General booking terms and conditions
This document is intended to provide you with details of the general terms and conditions that apply for bookings made via the UNIVERSAL HOTELS website (hereinafter “the Website”).
On the Website, you will find details of room availability, rates and the services provided by the hotels in the Universal Hotels chain. Bookings made via the Website are formalised directly between the user and the company operating the hotel chosen by the former, and therefore, CIA HOTELERA SANT JORDI, S.A., as administrator of the online booking centre, is unrelated to the legal relationship established between the two parties as a result of this process.
Customers may address their requests, queries or complaints to the following channels:
Processing a booking implies the full and unreserved acceptance of the latest version of the legal notice, privacy policy and these general terms and conditions. You are therefore advised to read these terms and conditions before formalising your booking, as well as each time you access our website, as the Website reserves the right to alter, modify, add or withdraw part of these terms and conditions at any time.
LEGAL REGULATION
These general terms and conditions are subject to the provisions of Spanish Law 7/1998, of 13th April on the General Conditions of Contract, Royal Legislative Decree 1/2007, of 16th November which approves the revised text of the Spanish General Law on the Defence of Consumers and Users and other complementary laws, Spanish Law 34/2002, of 11th July on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, subsidiarily, the Spanish Civil Code and the Spanish Commercial Code.
CLAUSES
Bookings formalised via the Website are subject to the following clauses:
1. Manifestations: Users manifest that:
a) They are of legal age and have full legal capacity to formalise the booking, declaring that they understand and comprehend all the terms and conditions listed on the Website.
b) The data provided when making the booking are true, full and concise.
c) That they confirm the booking requested and in particular the dates indicated, the number of rooms, persons and accommodation and meal options selected.
2. Access to the Website: Access to the Website is the responsibility of the user.
3. Contracting products and services via the Website:
3.1. The booking includes the services detailed in accordance with the booking terms and conditions stipulated on the page on which said booking has been requested or formalised.
3.2. The accommodation providers, each within the scope of their respective obligations, shall be responsible to the user for compliance with the obligations arising from the regulations in force and the terms and conditions of sale of each of the products and services contracted. Users accept that CIA HOTELERA SANT JORDI, S.A. assumes no obligation or liability whatsoever for those services it does not provide directly, with particular reference to the lack of truthfulness, incompleteness, failure to update and/or inaccuracy of the data or information on offers, products or services, prices, features and any other relevant data and information about the products and services offered via the Website by the accommodation providers.
3.3. You must accept these general terms and conditions before formalising your booking. The contract may be validly formalised in any of the languages the Website is available in.
4. Formalising a booking on the Website consists of 4 steps:
1. Availability: Search for dates, number of persons and rooms.
2. Choice of accommodation option and room type, rate.
3. Summary of the booking, collection of customer data and where appropriate, payment via the virtual POS terminal.
4. Confirmation of the booking
Once the booking has been made, the emails and logs generated during the operation will be filed. The customer will receive details of his/her booking via email, together with a number that will identify the booking (Booking locator).
At each stage of the booking process, any possible errors made when entering data can be corrected by using the “back” button on your browser. In addition, the Booking Confirmation will include a summary of the booking details. Should any possible errors be detected, Customers must immediately request the corresponding corrections by sending an email to the following address: Central@universalhotels.es.
5. Price and payment:
5.1. The terms and conditions, price and payment of the planned stay are those established specifically in the rate terms and conditions included on the page on which you make your booking.
5.2. Promotions and offers shall only be valid for the time they remain accessible to the recipients of the service.
5.3. The rates indicated on the website are the retail price and are inclusive of VAT. Transactions will be made in EUROS, regardless of the customer’s origin.
6. Booking cancellations / modifications and no shows:
6.1 These will vary pursuant to the terms and conditions applicable in accordance with the rate selected by the customer.
6.2. All applicable charges will be made to the bank card you have provided during the booking process. You expressly consent to said charges being made to cover any possible penalties applicable in the event of cancellation or no shows.
6.3. All modifications or cancellations must be made via the “Access” link available under Booking Confirmation.
6.4. Modifications to bookings are subject to availability at the hotel.
7. Right of withdrawal: Pursuant to the provisions of Article 97.1. m) of Spanish Royal Decree Law (RDL) 1/2007, you are hereby informed that, in accordance with the provisions of Article 103 l) of the aforementioned Royal Decree Law, you are not entitled to the right of withdrawal.
8. Notifications: All notifications, summons, requests and other communications to be made by the parties in relation to these general terms and conditions must be sent by email or via the contact form available on the website.
9. Clause nullity: Should one or several of the clauses included in these general terms and conditions be declared null and void or ineffective, this shall only affect said provision or part thereof so declared. All other general terms and conditions shall remain in effect and such provision, or affected part thereof, shall be considered not included.
10. Acceptance: Requesting and formalising the booking necessarily implies that you specifically accept each and every one of these general terms and conditions, which are considered an integral part of the booking and completed with the rate terms and conditions and specific applicable legislation.
11. Applicable law and competent jurisdiction: This contract, shall be governed by Spanish law and in the event of any disputes that may arise with respect to its validity, execution, performance or termination, in whole or in part, the parties, expressly waiving their own jurisdiction if any, expressly submit to the jurisdiction and competence of the Courts and Tribunals of Palma de Mallorca (Spain).
The European Commission provides an online dispute resolution platform for consumers, which can be accessed at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Version 2.0 – September 2023
